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Forum Discussion
A user's personal account was DELETED via business plan
Hi, now I am trying business plan trial now. Yesterday I invited a user to my team and he joined without creating new personal account. Then I tried to remove his account from the team just to r...
unique wrote:
Q1. Do I have any way to restore his account?
No. You need to contact Dropbox Support and request that the account be restored.
When a users receives invite to team, he was asked wheter create "personal account" or not. If he chose to create "personal account", was his account protected completely?When you join a business team, whatever account you join with becomes a part of the business account. The account no longer belongs to the individual, but to the business. This is why they are prompted to create a new, personal account to move their files to. The new account would become theirs and their old one belongs to the business (as that's the account they're joining with).
Q3. Can team admin user remove a user from team without deleting the user's account?
No.
ST1 wrote:
And I am all paid up for a plus account on my personal account.
Actually, you probably weren't anymore. When you join a Business account with an active Plus account, any remaining time on your Plus account is refunded back to your original payment method. You can see this refunded listed on your Payments page. This is done because after you join a Business account with your existing account, the account is no longer yours. It belongs to the business at that point. When the business decides to remove you from the team, doing so deletes the account. This is the intended behavior.
I just want my stuff back. Have posted a ticket, no answer yet.You'll need to have the business contact Support and request that your account be restored. You can wait for a reply to your own ticket, but there are a few things working against you; 1) You're no longer a Plus or Business user, so you're basically at the back of the line. Paid accounts have priority. 2) The business will have much better support options including, possibly, live phone and chat support, and will have a much better turnaround time. 3) Whether you have the business contact Support or not, Dropbox will still need confirmation from the business that it's Ok to restore the account, since it belonged to them at the time of removal. Better to get them involved early so you're not waiting longer than necessary.
Rich
Super User II
Super User II
unique wrote:
Q1. Do I have any way to restore his account?
No. You need to contact Dropbox Support and request that the account be restored.
When a users receives invite to team, he was asked wheter create "personal account" or not. If he chose to create "personal account", was his account protected completely?
When you join a business team, whatever account you join with becomes a part of the business account. The account no longer belongs to the individual, but to the business. This is why they are prompted to create a new, personal account to move their files to. The new account would become theirs and their old one belongs to the business (as that's the account they're joining with).
Q3. Can team admin user remove a user from team without deleting the user's account?
No.
I am in the same boat... my account was joined to another, when we completed our business I asked him to remove me from his folder, and that deleted my account.
This answer (^) says that a user thus affected needs to contact Dropbox Support.
I contacted Dropbox on September 26, heard back from them on the 29th with information about what happened and what will need to happen for the return of my documents, another emails from me and a brief and pleasant but not useful email from Help desk on October 2nd. Several emails from me begging for information and an ETA for resolution, and nothing from them for a week.
I really need my files back, and this has not yet be resolved.
Additionally, Dropbox, this system of automatically joining personal accounts to someone's business account is clearly not a good thing.
Kim Sherman
This answer (^) says that a user thus affected needs to contact Dropbox Support.
I contacted Dropbox on September 26, heard back from them on the 29th with information about what happened and what will need to happen for the return of my documents, another emails from me and a brief and pleasant but not useful email from Help desk on October 2nd. Several emails from me begging for information and an ETA for resolution, and nothing from them for a week.
I really need my files back, and this has not yet be resolved.
Additionally, Dropbox, this system of automatically joining personal accounts to someone's business account is clearly not a good thing.
Kim Sherman
Dropbox: fwiw, my ticket number is 6997003.
