You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Vitalia's avatar
Vitalia
Explorer | Level 3
3 years ago

cannot upgrade my account (409 error)

I have just paid for the plus subscription (in the app) but nothing has changed. Under my Apple subscriptions, it says I have the account. I saw it had happened to some users here but I still don't k...
Dropbox Plus
Plans
upgrades
  • Walter's avatar
    Walter
    3 years ago

    No worries Vitalia - you've got :envelope: 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Sorry to hear this persists Vitalia - may I reach out via email to have a further look internally?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    No worries Vitalia - you've got :envelope: 

    • Elmo22's avatar
      Elmo22
      Explorer | Level 3
      2 years ago
      I have the same error code and cannot upgrade
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Elmo22, how are you today?

         

        Can you walk me through the steps you take, when trying to upgrade? Also, feel free to send me a screenshot of the error message you get. 

         

        Keep me posted, and we'll take it from there. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!