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Forum Discussion

New member | Level 2

6 years ago

Solved

Will I receive a refund when cancelling my subscription part way through the billing cycle?

If I pay the yearly fee on a one-time basis and find I need to cancel 6 months later, is the balance refunded?

Daphne
6 years ago
Hey there onb,

If you purchase an annual subscription and then cancel this at any point, you won’t receive a refund as your subscription will remain active for the remaining time and your account will downgrade at the next renewal date. If you want to only have your subscription as a “one time purchase”, then you will need to make sure you cancel your subscription before the renewal date.

Let me know if you have any other questions - Cheers!

onb
New member | Level 2
6 years ago
that WAS my question
- Daphne
  Dropbox Staff
  6 years ago
  Hey there onb,
  
  If you purchase an annual subscription and then cancel this at any point, you won’t receive a refund as your subscription will remain active for the remaining time and your account will downgrade at the next renewal date. If you want to only have your subscription as a “one time purchase”, then you will need to make sure you cancel your subscription before the renewal date.
  
  Let me know if you have any other questions - Cheers!
  - Kenxw
    New member | Level 2
    6 years ago
    My subscription was just renewed 2-3 days ago. I just cancelled my subscription...am I eligible for a refund since I cancelled close to the renewal date?

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