We're unable to adjust the number of our licenses before the next renewal.

[JP82]

Hello community,

I've been meaning to adjust the number of licenses on our dropbox business account. The Dropbox support team has been extremely un-helpful and pretty much disregarded my request saying that these changes can only be done at renewal which happens... every 2 years!!! This is extremely inflexible and looks like bad business practice to lock your customer up. Disappointing. 

Has anyone experienced a similar issue and found a resolution?

Thanks,

Julien.

[Rich]

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@JP82 wrote:

I've been meaning to adjust the number of licenses on our dropbox business account. ... these changes can only be done at renewal which happens... every 2 years!!!

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While you can add additional licenses at any time, removal of a license will take effect at your next renewal which would typically be yearly, though I guess that could vary based on your agreement with Dropbox. That is a fairly standard practice for subscription-based licensing.

• https://help.dropbox.com/plans/add-licenses-or-space