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Re: We couldn't process your payment - how long before it will shut down my account?

We couldn't process your payment - how long before it will shut down my account?

Maks Langerd
New member | Level 2

Hello there

I got information from dropbox: We couldn't process your payment. Update your billin
Sadly i am in situation where i missed payment because i had to spent rest of my money this month and forgot about dropbox payment.
After few days i will have money to pay for my dropbox account but i don't know how long dropbox will let me use their service after failed payment.
Also i am not sure about my files. Dropbox is also suggesting me to change my plan but i want everything like it was before with no change.

What should i do in this situation?

1 Reply 1

Rich
Super User II

@Maks Langerd wrote:

After few days i will have money to pay for my dropbox account but i don't know how long dropbox will let me use their service after failed payment.


Dropbox will attempt to charge you again a few days later. If it's successful, nothing will change.

Need more support?