Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hello, i just subscribed to Plus on my iphone, but dropbox still doesn't allow me to use. It is telling me to upgrade. Please help.
@amandamajorwork wrote:
i just subscribed to Plus on my iphone, but dropbox still doesn't allow me to use.
Go into your settings within the Dropbox app and try to restore purchases.
I decided to upgrade to the 2,000 GB plan, and I used Paypal to pay for it. I got both a notification from my bank and Paypal that I had paid the $11.99, but Dropbox says I have not upgraded. I have not gotten an email from dropbox about my order but I have the receipts from my end that I did.
Hi @collegetryout, how are you today?
Is it possible that you upgraded a different account than the one you're looking at?
Have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge, and identify if it's a different one?
Did you upgrade via the Dropbox site directly, or on the mobile app?
Keep me posted!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hey @PhoebeW1, I hope you're doing well!
Can I send you an email, in order for us to have a closer look into this?
Let me know, and we'll take it from there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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