Upgraded but account still says basic

[B4rnzz]

Hi people I upgraded my account, been charged too, but my account still says basic any help?

[amandamajorwork]

Hello, i just subscribed to Plus on my iphone, but dropbox still doesn't allow me to use. It is telling me to upgrade. Please help.

[Rich]

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@amandamajorwork wrote:

i just subscribed to Plus on my iphone, but dropbox still doesn't allow me to use.

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Go into your settings within the Dropbox app and try to restore purchases.

[collegetryout]

I decided to upgrade to the 2,000 GB plan, and I used Paypal to pay for it. I got both a notification from my bank and Paypal that I had paid the $11.99, but Dropbox says I have not upgraded. I have not gotten an email from dropbox about my order but I have the receipts from my end that I did.

[Megan]

Hi @collegetryout, how are you today?

Is it possible that you upgraded a different account than the one you're looking at?

Have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge, and identify if it's a different one?

Did you upgrade via the Dropbox site directly, or on the mobile app?

Keep me posted!

[PhoebeW1]

Hi, I've recently renewed my Dropbox Plus subscription but I'm not receiving the service. Just reached the Basic 2.0GB and can no longer upload photos. The email showing on app is the same as that showing on PayPal transaction. Seems impossible to contact Dropbox to rectify as the system does not recognise me as Dropbox Plus. Very frustrating, help please!

[Megan]

Hey @PhoebeW1, I hope you're doing well!

Can I send you an email, in order for us to have a closer look into this? 

Let me know, and we'll take it from there!