Upgraded but account still says basic

[B4rnzz]

Hi people I upgraded my account, been charged too, but my account still says basic any help?

[Jay]

Hi @B4rnzz, thanks for bringing this to our attention.

Did you upgrade via the Dropbox site directly, or on the mobile app?

According to your bank statement, were you charged by Dropbox, iTunes, or Google Play?

This will help me to assist further!

[B4rnzz]

I did it through the app it took me to the App Store to confirm subscription then charged my bank account from the apple store

[Jay]

Have you tried restoring your purchases using these steps?

[B4rnzz]

It comes up with an error message saying unable to restore purchases

[Jay]

Did you get any other error messages or numbers when restoring the purchases? 

Is the email on the Dropbox mobile the same as the one on the Dropbox site?

[B4rnzz]

Same email in app and online, says error409

[Jay]

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

[Malin Akerblom]

Hi!

I upgraded my dropbox, money was taken from my account but the upgrade didn’t go through. This is about a month ago and my dropbox is still the same size. So annoying. Does anyone know what to do? Thanks so much!

[Megan]

Hi @Malin Akerblom, welcome to our Community!

Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes?

Also, can you please clarify if you have two Dropbox accounts linked to two different emails?

If you have the transaction ID that is linked to your charges, you can also take a look here.

Keep me posted for any updates!