Upgrade plan not reflected

[praew]

Hi, I upgraded my account to dropbox PLUS since 20 November 2022 and already made a payment and the subscription plan is shown in my apple id's subscriptions page. However, my account still limit to only 2gb for uploading file. I tried to delete the dropbox app and re-install it again on my iphone, access the dropbox's website via PC and even tried to restoring my purchase via dropbox app but it still cannot be upgraded.

I also tried choosing for another upgrade plan but it said on the app that the new update plan will start after 20 December 2020 which is after the end of my existing PLUS plan. However, this PLUS plan i already paid for is not even reflected to my account.

[Nancy]

Hi @praew! Thanks for bringing this to our attention. 

When upgrading your Dropbox account to a Plus plan via the iTunes platform, did Apple send you a receipt for your purchase? 

Also, is there any chance that you have another Dropbox account under a different email address, which could have been upgraded instead? 

Let me know, and we can have a look.

[Najiee]

I have paid to upgrade my account from basic to professional. Immediately after processing my payment, there was an "upgrade error" message. There is no way to submit a ticket or get this resolved without having to come to this community which is ridiculous. Please help resolve this issue quickly I would hate to have to boycott drop box I've been using this service for years.

[Megan]

Hey @Najiee  , sorry to see you're having trouble.

Did you try to upgrade your account directly through our website or from the app on your phone?

Also, have you received any charges for this, to clarify if the charge went through? I am asking, since the payment might have failed, due to the error message you mentioned. 

Keep me posted, and we'll take it from there!

[Najiee]

I paid through the app and yes the payment was processed

[Megan]

Hi @Najiee , can I send you an email, in order for us to have a closer look into this? 

[Lisarose]

I updated and upgraded my storage limit and for some reason the app keeps saying to contact support there’s an issue?? Anyone know how to troubleshoot this.

[Lisarose]

Hi! I am having the exact same issue here if you could help as well as I need to use the account for work!

[Walter]

Hey @Lisarose, sorry to hear about this.

Can you please let us know if you upgraded your account through our website directly or if it was via the app store on a mobile device? 

[Lisarose]

Hi Walter!

I did it via the App and through Apple which the payment goes through and then it says there’s an issue to contact support directly.