Unsubscribe Dropbox Plus Trial from Google Play Store
I subscribed for Dropbox Plus Trial from Google Play Store. I only can unsubscribe from Google Play Store and not the 'Billing' or 'Plan' page as I did not sign up for trial through Dropbox. I need t...
If you’re not able to cancel the subscription by following the steps mentioned above, since you subscribed via Google Play, I’d kindly recommend contacting them for more info on the matter.
I am having the same problem. My Dropbox subscription is not showing in Google play. I have contacted Google play and they do not see a Dropbox subscription. Is there a way to cancel Dropbox without going through Google??
Initially, are you able to see the subscription on your Plan tab? Could you also ensure that you’re looking at the Dropbox account associated with the same email address as your Google Play?
Additionally, have you tried following the steps on how to cancel a subscription or trial on Android in this article?
Hi Ped11, sorry to hear that you’re also having this issue.
As a first step, please check if the email address connected to your Google Play is the same as your Dropbox account. From there, since you mention that you subscribed via Google Play, I’d recommend contacting them for more info as they may be able to further assist.
In any case, let me know how it goes and don’t hesitate to give me a nudge if you have any other questions!
The account is the same google and Dropbox. I have tried contacting google but it always makes me post a question on the community page and none is replying to it. I can’t find away to cancel it and I can’t really afford it
I am EXTREMELY FRUSTRATED at this system. I too have no subscription, and Google has declined any knowledge or wrong doing. I have now been forced to pay for 3 months of this dratted program that I simply can not afford. I need an answer, and soon. Please!!!
If you're still having trouble with this and you subscribed to one of our plans through your mobile device, I'm afraid there's not much we can do from our end and you'll have to contact Google support for more info.
Nonetheless, if there's anything else I can help with or you have any other questions, please don't hesitate to get back to me. Cheers!
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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I only can unsubscribe from Google Play Store and not the 'Billing' or 'Plan' page as I did not sign up for trial through Dropbox. I need t...","body@stringLength":"350","rawBody":"
I subscribed for Dropbox Plus Trial from Google Play Store. I only can unsubscribe from Google Play Store and not the 'Billing' or 'Plan' page as I did not sign up for trial through Dropbox. I need to unsuscribe in the next 48 hours but my Google Play Store subscription is empty, so I cannot find it to unsubscribe. Please help me, thank you!
","kudosSumWeight":0,"postTime":"2018-10-03T23:39:42.412-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:cancellations","text":"cancellations","time":"2021-06-30T04:55:49.611-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wy","node":{"__typename":"Tag","id":"tag:Dropbox Plus","text":"Dropbox Plus","time":"2022-04-08T10:54:51.806-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wz","node":{"__typename":"Tag","id":"tag:Plans","text":"Plans","time":"2018-07-19T04:58:12.082-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:301083_6"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":17292},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:301083":{"__typename":"Conversation","id":"conversation:301083","solved":true,"topic":{"__ref":"ForumTopicMessage:message:301083"},"lastPostingActivityTime":"2022-07-26T00:20:22.909-07:00","lastPostTime":"2022-04-06T13:46:24.864-07:00","unreadReplyCount":22,"isSubscribed":false},"ModerationData:moderation_data:301083":{"__typename":"ModerationData","id":"moderation_data:301083","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:301083_6":{"__typename":"Revision","id":"revision:301083_6","lastEditTime":"2022-07-26T00:20:22.909-07:00"},"ForumReplyMessage:message:345546":{"__typename":"ForumReplyMessage","id":"message:345546","conversation":{"__ref":"Conversation:conversation:301083"},"author":{"__ref":"User:user:651930"},"revisionNum":1,"uid":345546,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"subject":"Re: Unsubscribe Dropbox Plus Trial from Google Play Store","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:345546"},"parent":{"__ref":"ForumReplyMessage:message:345534"},"body":"
Initially, are you able to see the subscription on your Plan tab? Could you also ensure that you’re looking at the Dropbox account associated with the same email address as your Google Play?
\n
\n
Additionally, have you tried following the steps on how to cancel a subscription or trial on Android in this article?
\n
\n
Let me know how it goes!
","body@stringLength":"2142","rawBody":"
Hi there ,
\n
\n
Initially, are you able to see the subscription on your Plan tab? Could you also ensure that you’re looking at the Dropbox account associated with the same email address as your Google Play?
\n
\n
Additionally, have you tried following the steps on how to cancel a subscription or trial on Android in this article?
\n
\n
Let me know how it goes!
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If you’re not able to cancel the subscription by following the steps mentioned above, since you subscribed via Google Play, I’d kindly recommend contacting them for more info on the matter.
If you’re not able to cancel the subscription by following the steps mentioned above, since you subscribed via Google Play, I’d kindly recommend contacting them for more info on the matter.
\n
Let me know if you have any other questions!
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Hi Zell, I have exactly the same problem. Dropbox don't want to know as its a \"google play\" issue.. and google support are absolutely useless. Have you had any joy?
","body@stringLength":"171","rawBody":"
Hi Zell, I have exactly the same problem. Dropbox don't want to know as its a \"google play\" issue.. and google support are absolutely useless. Have you had any joy?
","author":{"__ref":"User:user:795759"},"isEscalated":null,"postTime":"2018-10-19T04:30:51.739-07:00","parent":{"__ref":"ForumReplyMessage:message:301091"}},"ForumReplyMessage:message:345534":{"__typename":"ForumReplyMessage","id":"message:345534","revisionNum":1,"uid":345534,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"conversation":{"__ref":"Conversation:conversation:301083"},"subject":"Re: Unsubscribe Dropbox Plus Trial from Google Play Store","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:345534"},"body":"I am having the same problem. My Dropbox subscription is not showing in Google play. I have contacted Google play and they do not see a Dropbox subscription. Is there a way to cancel Dropbox without going through Google??","body@stringLength":"221","rawBody":"I am having the same problem. My Dropbox subscription is not showing in Google play. I have contacted Google play and they do not see a Dropbox subscription. Is there a way to cancel Dropbox without going through Google??","author":{"__ref":"User:user:1145113"},"isEscalated":null,"postTime":"2019-05-20T15:26:33.652-07:00","parent":{"__ref":"ForumReplyMessage:message:304055"},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Revision:revision:345546_1":{"__typename":"Revision","id":"revision:345546_1","lastEditTime":"2019-05-20T17:35:40.297-07:00"},"QueryVariables:ReplyList:message:345546:1":{"__typename":"QueryVariables","id":"ReplyList:message:345546:1","value":{"id":"message:345546","sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":true,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1737382615000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1737382615000","value":{"altText":"{login}'s 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Unsubscribe Dropbox Plus Trial from Google Play Store","moderationData":{"__ref":"ModerationData:moderation_data:345902"},"body":"I'm also having the same problem. It's not showing in Google play as a subscription so I'm unable to cancel","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"107","kudosSumWeight":1,"postTime":"2019-05-22T14:02:07.927-07:00","lastPublishTime":"2019-05-22T14:02:07.927-07:00","metrics":{"__typename":"MessageMetrics","views":15418},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:301083/message:345902","repliesCount":4,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:345919":{"__typename":"ModerationData","id":"moderation_data:345919","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:345919":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:651930"},"id":"message:345919","revisionNum":1,"uid":345919,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:345902"},"conversation":{"__ref":"Conversation:conversation:301083"},"subject":"Re: Unsubscribe Dropbox Plus Trial from Google Play Store","moderationData":{"__ref":"ModerationData:moderation_data:345919"},"body":"
Hi Ped11, sorry to hear that you’re also having this issue.
\n
\n
As a first step, please check if the email address connected to your Google Play is the same as your Dropbox account. From there, since you mention that you subscribed via Google Play, I’d recommend contacting them for more info as they may be able to further assist.
\n
\n
In any case, let me know how it goes and don’t hesitate to give me a nudge if you have any other questions!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2019-05-22T16:40:47.227-07:00","lastPublishTime":"2019-05-22T16:40:47.227-07:00","metrics":{"__typename":"MessageMetrics","views":15408},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:301083/message:345919","repliesCount":3,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:345991":{"__typename":"ModerationData","id":"moderation_data:345991","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:345991":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1148339"},"id":"message:345991","revisionNum":1,"uid":345991,"depth":10,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:345919"},"conversation":{"__ref":"Conversation:conversation:301083"},"subject":"Re: Unsubscribe Dropbox Plus Trial from Google Play Store","moderationData":{"__ref":"ModerationData:moderation_data:345991"},"body":"
The account is the same google and Dropbox. I have tried contacting google but it always makes me post a question on the community page and none is replying to it. I can’t find away to cancel it and I can’t really afford it
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"postTime":"2019-05-23T05:30:55.037-07:00","lastPublishTime":"2019-05-23T05:30:55.037-07:00","metrics":{"__typename":"MessageMetrics","views":1753},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:301083/message:345991","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1176631":{"__typename":"User","id":"user:1176631","uid":1176631,"login":"Snakey1989","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-06-21T20:45:32.807-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:47"},"messagesCount":2,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:mxpez29397/user:1176631"},"ModerationData:moderation_data:356263":{"__typename":"ModerationData","id":"moderation_data:356263","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:356263":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1176631"},"id":"message:356263","revisionNum":1,"uid":356263,"depth":10,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:345919"},"conversation":{"__ref":"Conversation:conversation:301083"},"subject":"Re: Unsubscribe Dropbox Plus Trial from Google Play Store","moderationData":{"__ref":"ModerationData:moderation_data:356263"},"body":"I am EXTREMELY FRUSTRATED at this system. I too have no subscription, and Google has declined any knowledge or wrong doing. I have now been forced to pay for 3 months of this dratted program that I simply can not afford. I need an answer, and soon. Please!!!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2019-07-20T03:30:42.240-07:00","lastPublishTime":"2019-07-20T03:30:42.240-07:00","metrics":{"__typename":"MessageMetrics","views":1645},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:301083/message:356263","repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:356519":{"__typename":"ModerationData","id":"moderation_data:356519","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:356519":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:651930"},"id":"message:356519","revisionNum":1,"uid":356519,"depth":11,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:356263"},"conversation":{"__ref":"Conversation:conversation:301083"},"subject":"Re: Unsubscribe Dropbox Plus Trial from Google Play Store","moderationData":{"__ref":"ModerationData:moderation_data:356519"},"body":"
If you're still having trouble with this and you subscribed to one of our plans through your mobile device, I'm afraid there's not much we can do from our end and you'll have to contact Google support for more info.
\n
Nonetheless, if there's anything else I can help with or you have any other questions, please don't hesitate to get back to me. Cheers!
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