Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hi
I have to upgrade my storage but I am not able to do so. I do not see India as dropdown country for credit card payments. Also, there is no other option for payment. I see UPI but as soon as select it, it changes to paypal and I am unable to proceed.
Can I also get an update on this please?
Hi @ray2x1k990, how are you today?
Would it be okay if I reach out via email to you? Is it possible that you already have an open ticket communication?
Let me know more!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I am unable to renew or upgrade drop box from India as country option india is missing in payment page of credit card .Please resolve
@Hannah Yes please feel free to add my in email. Thanks
When trying to enter my payment details via credit card, I am unable to to see India as an option in the Country dropdown menu.
I am not interested in any solution that requires a yearly payment, Paypal, or UPI
Additionally, why has dropbox has refused to work with the Indian financial credit card payments system for subscriptions for nearly two years now?
Two years of having to manually make a credit payment each month to renew my dropbox plus account.
David
Hi all, I just wanted to mention that this should be resolved now.
Note that you might need to clear your browser's cookies or cache before you can see India as an option on the Checkout page again.
Let us know if this persists for anyone of you!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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@Walter Thanks it is working now. I just upgraded the plan to 3TB thank you. My work was really getting blocked due to this glitch. Thank you once again.
Hi Walter,
I am from India. I am unable to make UPI payments to continue by dropbox services. please help.
Hey @Anirudh, welcome to our Community!
Which plan do you wish to purchase, and would you like to upgrade using the monthly or annual billing cycle?
Let me know more, and we'll take it from there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I want to buy 1 yr - 2TB individual plan
thanks
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!