I ran into that answer the first go-round. I called again and finally got the guy who actually cared and knew it was on Dropbox's end as they have to be the ones to add in the storage--not Quicken. That makes total sense as Quicken does not have access to the Dropbox accounts. It's like a coupon coming in the mail for something...it has to be honored by the 'parent' company. That said, the guy I spoke with shared my screen and we did all the potential options he could think of. He reached out to his supervisor who also said it was on Dropbox's end. Then he called them and didn't take their initial attempt to pass it back to Quicken. That is when they caved and gave him a new coupon number. I don't have that new coupon code as it was entered while we were screen sharing. When I refreshed my screen, I found the increase to my storage posted.
As for being in Canada, there are some restrictions to offers, but if it was on your renewal, etc., then you should be eligible for it. Maybe there is a toll-free number you can call initially to get someone to call you from tech support on their dime?? Sorry I can't help you more.
