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Re: Trying to contact Dropbox to change billing CC

Trying to contact Dropbox to change billing CC

mpace01
Explorer | Level 4
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Can someone please tell me how to contact anyone from DROPBOX.  I have followed every tool possible and am getting nowhere.  They have just charged my personal credit card for a business account and just need to get a refund on one CC and give then the right one.  A suggestion for the DropBox team is to email your clients ahead of billing them.  Thank you.

51 Replies 51

lieslgambold
New member | Level 2
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Thanks, Rich.

Ok, so once I sign up for a "new" account, I assume all my stuff is still there? 

I appreciate your help.

Liesl

Rich
Super User II
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@lieslgambold wrote:

Ok, so once I sign up for a "new" account, I assume all my stuff is still there?


You're not signing up for a new account. You're just upgrading your current account. You should be able to do that on your Plan page when you're signed in to your current account.

Need more support?