Trying to contact Dropbox to change billing CC

[mpace01]

Can someone please tell me how to contact anyone from DROPBOX.  I have followed every tool possible and am getting nowhere.  They have just charged my personal credit card for a business account and just need to get a refund on one CC and give then the right one.  A suggestion for the DropBox team is to email your clients ahead of billing them.  Thank you.

[mark iturzaeta]

I'm having the same issue.

I can't find a way to cancel my subscription.

All the avenues Dropbox gives you lead you in a circle

Have  you had any luck with any of this?

Thanks!

[glenem72]

Trying to update billing info.  Please help.

Thanks,

[Mark]

You can do that https://www.dropbox.com/account/billing @glenem72. If it isnt working you need to give us more info as to why. 

[Pat Maier]

I want to unsubscribe from Dropbox.
I have tried every method you suggest but none works.
Pat
<<snip>>

[Mark]

Yikes @Pat Maier 

Please never ever put public contact details on to a forum link this - Dropbox is *NOT* going to call you at all, never mind one on a public forum. Posting it is a sure fire way for scammers, hackers and spammers to start contacting you. 

[mountsupport]

Our issue has been resolved by Dropbox! Thank you all for your help!

[saltcellar]

Just like someone else I just saw I have spent a frustrating hour trying to cancel my dropbox and any free trial I might be on. There is no 

'cancel' under Plan and I did not sign up on itunes or whatever. It is very concerning not being able to contact anyone or have an e mail. I do not want to be charged by Dropbox for anything further and wish to cancel.  It shouldn't be this hard.

[saltcellar]

I wish to cancel my Dropbox and any free trial I may inadvertently be on.  There is no 'cancel' at the bottom of my plan and I did not sign up via itunes. I have spent an hour or more trying to contact anyone and it seems there is only a bot who is no help.  I do not wish to be charged by Dropbox for anything further and have no way of contacting anyone or ending my plan. 

[Hannah]

Hey @saltcellar, thanks for the nudge here and sorry to see you're having trouble.

Would you mind checking the plan tab in your account settings? Do you see that you're on a trial?

If not, you either already cancelled it or it's under a different account, so you might want to check any emails you might have gotten from Dropbox regarding a trial, to confirm which account you started it on.

[Jonkster]

Hi I am trying to get in contact with dropbox also! Still getting billed while I have a 'free' plan, Hannah?