Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Can someone please tell me how to contact anyone from DROPBOX. I have followed every tool possible and am getting nowhere. They have just charged my personal credit card for a business account and just need to get a refund on one CC and give then the right one. A suggestion for the DropBox team is to email your clients ahead of billing them. Thank you.
I'm having the same issue.
I can't find a way to cancel my subscription.
All the avenues Dropbox gives you lead you in a circle
Have you had any luck with any of this?
Thanks!
Trying to update billing info. Please help.
Thanks,
You can do that https://www.dropbox.com/account/billing @glenem72. If it isnt working you need to give us more info as to why.
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I want to unsubscribe from Dropbox.
I have tried every method you suggest but none works.
Pat
<<snip>>
Yikes @Pat Maier
Please never ever put public contact details on to a forum link this - Dropbox is *NOT* going to call you at all, never mind one on a public forum. Posting it is a sure fire way for scammers, hackers and spammers to start contacting you.
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Just like someone else I just saw I have spent a frustrating hour trying to cancel my dropbox and any free trial I might be on. There is no
'cancel' under Plan and I did not sign up on itunes or whatever. It is very concerning not being able to contact anyone or have an e mail. I do not want to be charged by Dropbox for anything further and wish to cancel. It shouldn't be this hard.
I wish to cancel my Dropbox and any free trial I may inadvertently be on. There is no 'cancel' at the bottom of my plan and I did not sign up via itunes. I have spent an hour or more trying to contact anyone and it seems there is only a bot who is no help. I do not wish to be charged by Dropbox for anything further and have no way of contacting anyone or ending my plan.
Hey @saltcellar, thanks for the nudge here and sorry to see you're having trouble.
Would you mind checking the plan tab in your account settings? Do you see that you're on a trial?
If not, you either already cancelled it or it's under a different account, so you might want to check any emails you might have gotten from Dropbox regarding a trial, to confirm which account you started it on.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi I am trying to get in contact with dropbox also! Still getting billed while I have a 'free' plan, Hannah?
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!