Plans and Subscriptions
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Can someone please tell me how to contact anyone from DROPBOX. I have followed every tool possible and am getting nowhere. They have just charged my personal credit card for a business account and just need to get a refund on one CC and give then the right one. A suggestion for the DropBox team is to email your clients ahead of billing them. Thank you.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi Megan,
Thanks for replying.
I enter all CC details and when I click on the CTA, the message "an error occurred" is displayed, no other info.
Tried again this morning, still the same.
Hope you can help.
Many thanks
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi, I did try in another browser and the exact same message was displayed.
Our plan is the Dropbox Plus account, paid for one year.
Could there be a bug on this page ? The card is fine and working on other site.
Many thanks
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi,
No idea what a free team is, but i know that we pay our subscription and use Dropbox Plus.
Best regards
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!