Trying to contact Dropbox to change billing CC

[mpace01]

Can someone please tell me how to contact anyone from DROPBOX.  I have followed every tool possible and am getting nowhere.  They have just charged my personal credit card for a business account and just need to get a refund on one CC and give then the right one.  A suggestion for the DropBox team is to email your clients ahead of billing them.  Thank you.

[Megan]

Hi @isd, how are you today? 

Can you give me some more info?

Do you get any errors on your end when trying to change your payment method? If so, let me know the error. 

Keep me posted, and we'll take it from there.

[isd]

Hi Megan,

Thanks for replying.

I enter all CC details and when I click on the CTA, the message "an error occurred" is displayed, no other info.

Tried again this morning, still the same.

Hope you can help.

Many thanks

[Walter]

Hi @isd, sorry to jump in, but could you try clearing your browser's cache or another browser?

If you're still getting the same error, would you mind clarifying what your account's plan tab shows at the moment? 

[isd]

Hi, I did try in another browser and the exact same message was displayed.

Our plan is the Dropbox Plus account, paid for one year.

Could there be a bug on this page ? The card is fine and working on other site.

Many thanks

[Megan]

Happy Friday @isd!

Is there any chance that you're on a free team? If so, you'd need to leave it, and that should do the trick. 

Don't hesitate to come back with any updates.

[isd]

Hi,

No idea what a free team is, but i know that we pay our subscription and use Dropbox Plus.

Best regards

[I paid]

I paid my bill, took my money, got email receipt, still shut my storage down. Wants me to upgrade to plus, which I paid for on Feb 24, emails telling me my Dropbox has stopped. Reported a bug and sent all of my screenshots and even screenshot of bank account withdraw last sat. No replies. Either upgrade my account or issue a refund and I’ll find other storage somewhere else.

[Megan]

Hi @I paid, welcome to our Community! 

You mentioned that you received no replies when you contacted our Support. Can you send me your ticket number reference so I can locate it in our system? 

Keep me posted, and we'll take it from there.

[I paid]

15991609, however the email person marked it as solved, which it has not been

[Jay]

Hi @I paid, I can see that you've replied to the support agent regarding this matter. As it is with a specialist team, they'll be investigating this matter from there on.