Subscription not reflected

[leaf1]

I upgraded to a Dropbox Plus subscription (supposed to be a free trial) (via apple ID subscriptions). But the account is still Basic, and did not reflect the 2TB as promised. However, credit card has been charged.  Tried to restore purchases but got a 409 error message.

i thought maybe the subscription did not go through but when i clicked subscribed again, there is a pop up message ON dropbox saying that i have already subscribed?! Yet the subscription is nowhere reflected in my dropbox account.

So now I am unable to do anything at all.

Have been a user of dropbox for many years but I am very disppointed with the customer support because it has been so so so difficult to get any support with regards to this issue. I hope someone can advise me on this issue. Thanks. 

[Jay]

Hi @leaf1, thanks for bringing this to our attention.

Are you certain that the account in the Dropbox mobile app is the same one as the site?

Do you see any attempted payments on this page?

This will help me to assist further!

[leaf1]

Hi Jay, thanks for the response. Yes the account on the mobile app is the same as the site. I don’t see any attempted payments on the site.

[Jay]

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

[leaf1]

Yes please email me. Thanks

[Jay]

I've sent you an email, please could you reply to it when you get a chance!