Still charged despite downgrading to basic
Accepted Solutions
Hi there @NettieF - sorry to hear about this.
Do you happen to have another Dropbox account, associated with a different email address of yours?
Have you tried our self-served look-up tool to identify the email address that's associated with the charge by any chance?
Let us know more and we'll take it from there.
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here! Interested in Community Groups? Click here to join
Hi there @NettieF - sorry to hear about this.
Do you happen to have another Dropbox account, associated with a different email address of yours?
Have you tried our self-served look-up tool to identify the email address that's associated with the charge by any chance?
Let us know more and we'll take it from there.
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know. Need help with something else? Ask me a question! Find Tips & Tricks Discover more ways to use Dropbox here! Interested in Community Groups? Click here to join
