Sorry you aren't eligible for this experience

[rodders999]

Hi I have a Dropbox Plus 2T account and have run out of memory space. I have been trying to upgrade to 3T for days but unfortunately every time I click on the upgrade tab it says 'Sorry you aren't eligible for this experience'. There is no billing issues or anything like that so I am at a loss?

[Hannah]

Hi @Melou, I am a moderator here on the Dropbox Community.

Let me know if you're still having an issue!

[rodders999]

No I pay direct

[Melou]

yes - wasted more of my life trying to sort it out again today, despite being told by the support that I could now upgrade.

Would be very grateful if you could finally help

Ticket #17256715

[Jay]

Hi @Melou, thanks for the ticket ID, I can see that a specialist has assisted you on this matter. If you require any further assistance, please let us know.

[Alejandro A Diaz]

Think someone has access to my drop box if I don’t accept cookies I won’t let me my own Dropbox

[Jay]

Hi @Alejandro A Diaz, could you clarify what you're experiencing?

Cookies wouldn't affect your navigation or usage of the Dropbox site in general.