Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hi I have a Dropbox Plus 2T account and have run out of memory space. I have been trying to upgrade to 3T for days but unfortunately every time I click on the upgrade tab it says 'Sorry you aren't eligible for this experience'. There is no billing issues or anything like that so I am at a loss?
Hi @Melou, I am a moderator here on the Dropbox Community.
Let me know if you're still having an issue!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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No I pay direct
yes - wasted more of my life trying to sort it out again today, despite being told by the support that I could now upgrade.
Would be very grateful if you could finally help
Ticket #17256715
Hi @Melou, thanks for the ticket ID, I can see that a specialist has assisted you on this matter. If you require any further assistance, please let us know.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Alejandro A Diaz, could you clarify what you're experiencing?
Cookies wouldn't affect your navigation or usage of the Dropbox site in general.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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