Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I just signed up for the 30 day free subscription and put my details in and it still charged me for the month. What do I do?
Hi there @Marco333 - sorry to hear about this.
You haven't clarified what you'd like to do in this case. Are you looking to cancel your subscription and get a refund perhaps or you had something else in mind?
Did you try contacting our support team about this directly to sort it out with account specific information?
Let me know more and we'll take it from there, Marco.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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I see, thanks for clarifying that for me @Marco333
Would it be OK if I sent you an email to have a further look internally?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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