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We are making some updates so the Community might be down for a few hours on Monday the 11th of November. Apologies for the inconvenience and thank you for your patience. You can find out more here.

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Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

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Re: UNSUBSCRIBE

Show me a SIMPLE way to unsubscribe from all of these services.

ibbilly
New member | Level 2
‎11-26-2023 06:49 AM

Show me a SIMPLE way to unsubscribe from all of these services. I've tried for a month, to unsubscribe, to no avail. Your description is shady at best and approaching illegal. You have no phone numbers for a conversation with a live person. A post office box for an address and chat rooms that only allow questions you supply.
Please just unsubscribe me from any and all subscriptions and services.
Sincerely, William

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Mark
Super User II
‎11-26-2023 08:01 AM

To cancel a plan is simple. You follow https://help.dropbox.com/plans/downgrade-dropbox-individual-plans

 

However it will only work if you are logged in to the account that has been upgraded. If you go to www.dropbox.com/account/plan and it shows 'Basic' you are on a free account. So, if you are being charged you need to log out of that account and in to the right one. 


 


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