Retry for failed payment

[alyanome]

Can you please give an option for retrying the payment if it doesn't go through for whatever reason instead of forcing us to "update your billing info". It's going to be same for couple of years with the cards, it's quite frustrating having to update the info with the same info whenever this happens. Thanks.

[Walter]

Hi @alyanome - thanks for sharing your thoughts on this with us.

Just to make sure we got this right, could you clarify if you're referring to upgrade issues or if you had this issue when renewing your subscription perhaps? 

Let us know more and we'll take it from there.

[alyanome]

Renewing subscription. When the automatic payment system fails.

[Nancy]

Thanks for confirming, @alyanome, and for sharing your feedback here. I’ve passed your comments to our team, as this is something they can take into account in the future.