Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hi Dropbox Community,
I’m seeking some advice regarding an automatic renewal for my Dropbox subscription. Recently, my PayPal account was charged $119 for the annual renewal, but I no longer need the upgraded storage. The subscription was primarily used for a project that has now been completed.
I’ve already contacted Dropbox support regarding this issue and requested a refund, but I wanted to see if anyone here has gone through a similar situation and how the process worked for you.
Additionally, I’d like to confirm if, after unsubscribing from the upgraded plan, others with whom I’ve shared folders will still have access to the files I uploaded, or if there are any limitations I should be aware of regarding shared access.
Thanks in advance for any help or insights!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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