Potential fraudulent charges from Dropbox

[str1]

I'm receiving charges of £19.99 from Dropbox, but when I log onto my account, I can't find any details other than those associated with a free profile. 

[Hannah]

Hey @str1, thanks for reaching out to our Community.

Have you perhaps used our payment lookup tool, to see which email address is associated with the payments?

Let me know what you find.

[str1]

Hi Hannah, yes, and the transaction ID doesn't match

[Hannah]

Thanks for checking, @str1.

In that case, I would suggest opening a private browsing/incognito window on your browser and going to this page.

You should be able to insert your info and submit a help request to our support team, to be assisted directly.