Paid for an upgrade but didn't get it

[spag]

How on earth can I speak with someone? They screwed up my account... I paid for an upgrade and it hasn't been acknowledged. The chat and contact us features are a complete joke

[Walter]

Hey @spag - sorry to hear about this.

Could you please clarify if you upgraded via the website directly or via the app store on a mobile device?

Do you happen to have another Dropbox account, associated with another email address of yours perhaps?

Let us know more and we'll take it from there. 

[spag]

It’s possible I have 2 emails associated to Dropbox… 
[removed] (the one I want) 
[removed]

[personal info removed per the Dropbox Community Guidelines]

[Hannah]

Hey @spag, thanks for the update.

And how did you upgrade your account? Was it directly from dropbox.com or the Dropbox app on your mobile device?

[spag]

I responded to an iCloud email on my phone

[Mark]

How do you mean 'you responded to an iCloud email'?

Dropbox only does upgrades via its website or its own apps. You cannot upgrade via an email address - especially one which isn't @dropbox.com

[spag]

I received an email on my iCloud account stating that my account was out of storage and I clicked on a link and paid to upgrade my account.

[Mark]

If you log on to the website at www.dropbox.com/home with the iCloud email does that account show the upgrade? 

Does your card or PayPal show a payment to Dropbox?