Need help cancelling a subscription

[mayipetracek]

Hello:  the prior owner of our dropbox passed unexpectantly and we no longer need the dropbox account. None of the other officers know the access or the password.  How do I go about getting help from Dropbox??

[mayipetracek]

Jay:  I thought your last communication would get be to the right spot, but I can't find anywhere on the billing page support a way to input the billing information.  Can someone just call me or do you have a number I can call?

[Jay]

Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.

Are you certain you're on an incognito page, while not signed into any Dropbox account when attempting to submit a ticket? 

[mayipetracek]

Yes, I was.  Can you at least copy and paste the url address to ensure I am in the right place?

[Jay]

This is the page you need to access:

https://www.dropbox.com/support/billing-issues