Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I am being charged on my debit card and I want to cancel the charges. All accounts that I have say there is no plan linked to them, so I don't know why I am being charged. There is nothing to cancel. I have had no luck in finding any cancelation button or customer support service to get in contact with. Please advise.
@Sarah carrier wrote:
I am being charged on my debit card ... All accounts that I have say there is no plan linked to them ...
Use the credit card lookup tool to identify the account you're being charged for.
Hey @Sarah carrier , thanks for reaching out to the Dropbox Community.
If you use the tool that Rich mentioned and you find that it's an account you cannot access, please let us know, so we can assist you in cancelling it.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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There are no associated accounts with [removed per the Dropbox Community Guidelines]. I know I canceled the subscription months back. I would like a refund and make sure this is canceled.
Thanks for the update, Sarah.
Can I send you an email, so we can look into this internally?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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yes
Thanks!
Just sent you an email, so we'll continue there. 🙂
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Same here. Been billed for months for a free (basic) plan..
Hey @Chrissy_72! Thanks for posting on this thread.
The charges that you keep receiving, do they seem to be direct Dropbox payments or in-app ones (from Google Play/iTunes)?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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It says
*Dropbox g.co/helppa Ca.
Not sure exactly
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!