My debit card is being charged and I want to cancel the subscription, but all my accounts are free

[Sarah carrier]

I am being charged on my debit card and I want to cancel the charges. All accounts that I have say there is no plan linked to them, so I don't know why I am being charged. There is nothing to cancel. I have had no luck in finding any cancelation button or customer support service to get in contact with. Please advise. 

[Rich]

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@Sarah carrier  wrote:

I am being charged on my debit card ... All accounts that I have say there is no plan linked to them ...

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Use the credit card lookup tool to identify the account you're being charged for.

[Hannah]

Hey @Sarah carrier , thanks for reaching out to the Dropbox Community.

If you use the tool that Rich mentioned and you find that it's an account you cannot access, please let us know, so we can assist you in cancelling it.

[Sarah carrier]

There are no associated accounts with [removed per the Dropbox Community Guidelines]. I know I canceled the subscription months back. I would like a refund and make sure this is canceled. 

[Hannah]

Thanks for the update, Sarah.

Can I send you an email, so we can look into this internally?

[Sarah carrier]

yes

[Hannah]

Thanks!

Just sent you an email, so we'll continue there. 🙂

[Chrissy_72]

Same here. Been billed for months for a free (basic) plan..

[Nancy]

Hey @Chrissy_72! Thanks for posting on this thread. 

The charges that you keep receiving, do they seem to be direct Dropbox payments or in-app ones (from Google Play/iTunes)?

[Chrissy_72]

It says

*Dropbox g.co/helppa Ca. 

Not sure exactly