Lost email of a paid account and I need to cancel the subscription

[VCB1]

I need to talk to someone in Dropbox.

I have an account with a plan that I pay, but I cannot access it because the email does not exist anymore. I have already tried to contact the ESP and they say that it has been excluded years ago when I went out of the organization - it was my university email.
I also have another account without a plan using my personal email.

Dropbox still charges me the plan regarding my lost university email and I NEED to solve this problem, but it is IMPOSSIBLE to talk to anyone in Dropbox using muy non-paid account. And all solutions I found needed to login in my lost account.
I need to cancel the plan, and/or transfer the plan to my other account, and/or recover my access without accessing my lost email. 

It is urgent and I need support - I pay for it in my account linked to my lost email.

[Jay]

For the primary contact email, did you enter an email address you have access to? 

If so, did you receive the automated email response with the ticket ID, in order for me to locate it on the system?

[VCB1]

I received 2.
#24099425
And
#24099672

[Megan]

Hey @VCB1, I checked and it seems that both of these tickets were automatically spammed by our system. 

However, there's a different ticket that you've managed to open in Portuguese. I've informed and shared info on the email itself, and an agent will be with you shortly.  

[VCB1]

I am still waiting for a contact or a solution. My creditcard has already charged me, and I need to solve this ASAP. You should consider this urgent.

[Nancy]

Hey @VCB1. I just logged a new ticket for you to the email address you see here. 

Please check it and reply to me when you can.

[VCB1]

I just answered the email you sent to me. 

[VCB1]

Any news, @Nancy ?

[VCB1]

@Nancy and Dropbox team, PLEASE.

I NEED THAT SOMEBODY ANSWERS ME AND SOLVE MY PROBLEM.

If I need to talk to ANYBODY ELSE, I can.

But, please, I NEED A SOLUTION AND A FREQUENT SUPPORT ASAP.

[Nancy]

@VCB1, I've replied back to you. Please check your ticket and let me know if you need something else.

Also, keep in mind that, in general, support has an average response time of one business day. We're still checking your requests though. 

Cheers.