Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
@VCB1 wrote:
I have an account with a plan that I pay, but I cannot access it because the email does not exist anymore.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I have tried it. Without success. I need to talk to someone in Dropbox, once my plan allows it and my case is a completely rare situation.
Hey @VCB1 - sorry to hear you're having issues with this.
May we reach out via email to the email address that's linked to your Community profile, in order to investigate further?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Yes. You can reach me using my personal email linked to the commmunity. I need that someone of you contact and suport me.
ASAP.
Thank you.
Hey @VCB1! I was looking into our system and I can see you’ve already reached our support team. As soon as they’ve reviewed your request, they’ll reply back to you and further assist. I’ve also left them an internal note on your behalf.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi @VCB1, when you submitted the ticket, did you use the email address to which you have access?
If not, please could you resubmit your ticket by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
Make sure to pick an email to which you can receive and send emails from.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!