Live chat support isn't available for my Essentials plan?

mh34

I currently have Dropbox Essentials which states "Live chat support" as a feature, however if I go to https://www.dropbox.com/support/chat it just redirects me to https://www.dropbox.com/support and even the Chatbot button does not work. I've opened a ticket for help on a sync issue, but still no response after 24 hours. How do I get chat support working? I've tried multiple browsers and computers.

Mark

Hi @mh34

You arent on a trial are you? Support options are only available to paying users.

Also is there anything on there about times? Not sure of your timezone but could you be trying when its closed?

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mh34 · Not on a trial. Time is 9:50AM CDT yet chat is not available.

Not on a trial. Time is 9:50AM CDT yet chat is not available.

Jay

Hi @mh34, thanks for posting on the Community.

What issue are you experiencing exactly that requires support?

Could you attach screenshots showing the current plan on this page, and the support options you see?

This will help me to assist further.

Jay
Community Moderator @ Dropbox
dropbox.com/support

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Live chat support isn't available for my Essentials plan?

Live chat support isn't available for my Essentials plan?

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