Lenovo 100GB offer - new laptop - new account

[newuser2]

Hi I purchased a new Lenovo Laptop. I saw a popup offer for 100gb for 12 months free.

The software was pre-installed on my laptop - Lenovo Vantage.

I created a new account with a new email address. I noticed dropbox identified my laptop when i created the account.

I did not receive the 100 gb capacity. I am still limited to 2gb a few days later.

Please help.

newuser2

[fishingmedic9]

I'm having difficulty getting the 100GB of space as well.  What else needs to be done other than opening a new account?

[Walter]

Hey @fishingmedic9, sorry to hear you're having issues with this.

If you've finished the get started steps and still not seeing the promotional space in your account's plan tab, may we reach out via email to have a further look internally?

[nashiareeba]

Yes please. Email me at [removed per the Community's Guidelines]

[Walter]

Sure thing @nashiareeba - you've  got  

[fishingmedic9]

Yes please, email me at [removed per the Community's Guidelines]. thank you

[Walter]

Sure thing @fishingmedic9 - you've got  

[ManfrediM]

I am still having issue on this,

I completed all the steps required and only got 250mb... I need the promised gb...

please help

[removed per Community Guidelines]

[Nancy]

Hey @ManfrediM, thanks for posting on our forum!

Can you walk me through the exact steps that you took in order to redeem your promotional space? 

For example, when you got your device, did you see a prompt to create a new Dropbox account and sign in to it on the app? 

Is there any chance that your computer was pre-owned or refurbished, by any chance? 

Let me know.

[ManfrediM]

Hi!
I followed all the steps and it was a brand new laptop.

[Jay]

Hi @ManfrediM, did you create a brand new account via the built-in app, or did you sign into an existing account?