Issues upgrading to 2000 gb plan

Jerthorne · ‎10-11-2023

I’m trying to upgrade from the free plan to the 2000 gb plan and it keeps giving me an error that there is a problem and advises me to refresh the page or contact support.

Nancy · ‎10-11-2023

Welcome to our forum, @Jerthorne!

I’d like you to send over a screenshot of the error message you keep receiving, if that’s alright.

Also, have you tried any other browsers on your computer or incognito mode, as a test?

Keep in the loop.

Nancy
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!

Jerthorne · ‎10-11-2023

I have also tried on two Mac computers in Chrome and using incognito, as well as the Dropbox iOS app and the mobile browser. Nothing is working.

Jay · ‎10-11-2023

HI @Jerthorne, could you try using a different browser completely to see if this helps?

Jay
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!

Jerthorne · ‎10-15-2023

I have tried in chrome and safari. I think it might have something to do with the way I was paying for the subscription before. But I’m not sure.

Megan · ‎10-16-2023

Hi @Jerthorne, can I send you an email, in order for us to have a closer look into this?

Megan
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!

Issues upgrading to 2000 gb plan

Issues upgrading to 2000 gb plan

Top contributors to this post