Immediate Refund Request

[IIR_charity]

Requesting a refund for the charge applied to our charity’s account, as a result of missing the cancellation of the free trial by only two days.

Due to unforeseen circumstances, we were unable to cancel the subscription within the trial period, missing it by just two days. We immediately cancelled the subscription upon realising the oversight and downgraded the account to the free plan. Since then, we have not used Dropbox nor benefited from the paid plan at all. 

Our charity is currently operating on very limited funds, I kindly request refunding the charge please. Our organisation is dedicated to human rights/injustice cases and every penny counts toward our efforts to make a meaningful impact.

We would like to continue using Dropbox under the free plan until such a time that we can justify a paid subscription. However, the current charge poses a significant strain on our limited resources. We would deeply appreciate amendment to this matter.

@Megan 

[Mark]

Unfortunately refunds are only issued where legally required.

Nobody here can help, the ONLY people who can are the support team itself at www.dropbox.com/support who you'll need to contact to see if they'll make an exception to rules agreed when you upgraded your account. 

[IIR_charity]

Hi Mark,

Thank you. Unfortunately you can only contact support on a paid plan. We downgraded the account immediately, we can now only speak to the AI bot which is not able to respond to cases outside of the pre-set FAQ's. 

Hopefully, the Dropbox support staff we found in the community comments can assist the charity further @Megan 

[Mark]

If you downgraded then its possible a refund has been generated - what does https://www.dropbox.com/manage/billing?_tk=web_left_nav_bar show? If that shows a refund it is on its way but will take a few days due to the banking system

[IIR_charity]

The only thing it says on our account is 'Status: Completed'. With the charge amount beside it. The receipt and invoice hasn't been revised or reissued to indicate a refund yet. 

Will give it a day or two for Dropbox staff to also see this. 

Thank you Mark!

[Megan]

Hi @IIR_charity, let's jump right into this!

Have you tried to contact Dropbox Support directly for this?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Let me know more!