Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hi, I was told on Monday, that my subscription was cancelled and that I will not be charged. But my account is still being charged. Is there a way to end this or to remove my card details?
Regards
Hi @Rina92, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi Megan
Here's the ticket number: Ticket #23853782
Please assist as I had to stop my card now just to prevent this payment.
Thanks for that @Rina92!
I was able to locate your ticket, and left an internal note there.
The agent working on your case, will get back to you as soon as possible. Thanks for your patience!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!