I want to upgrade my plan, but the box is grayed out.

[crsherman1]

I want to upgrade my plan.  I clicked the plan and when the credit card info box comes up it is grayed out.  It has said for the last week the site is down or it has been moved else where.  Does anyone have a telephone number I can call or explain how to remove the grayed out credit card information box?  Thanks for your help.

[Rich]

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@crsherman1 wrote:

I clicked the plan and when the credit card info box comes up it is grayed out.  It has said for the last week the site is down or it has been moved else where.

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Can you provide a screenshot of the full page that you're seeing that on? Also, have you tried clearing your cache/browsing history or tried another browser?

[crsherman1]

Thanks for the idea of changing browsers.  I did and I got the same response.  See the screen shot below.

[Megan]

Hey @crsherman1, let's jump right into this!

Did you have a previous subscription, that you cancelled prior to this? 

Also, if you have a PayPal account, have you tried using that? If not, don't worry we'll get to the bottom of this, so that you can upgrade as soon as possible. 

Keep me posted, and we'll take it from there!

[crsherman1]

Thank you Megan.  I have an account that had a credit card that expired.  When I received the notice that I was out of space, I noticed the credit card had expired.  I attempted to put in a new credit card to pay for an upgraded plan and that is when the grayed out section occurred.  I do not have a Paypal account and don't want one.  I had a bad experience with Paypal.

[Megan]

No worries, @crsherman1. 

If you don't like PayPal, we won't push you to use it. 

What I'd like however is to send you an email, is that okay? I'd like to check things internally, to see why this might be happening. 

[crsherman1]

Yes.  My email is [removed per the Community's Guidelines]

Thanks.

Chris

[Walter]

Hey Chris, sorry to jump in here, but I just followed up via email to have a further look internally.

Whenever you get the chance, please have a look at your inbox and we'll take it from there.