I want to cancel my subscription. How can I achieve that?

[Victoria210]

I cannot find where I can cancel my subscription.  I am tired of going around and around.  I WANT TO CANCEL IT NOW.  I don't want to delete it, just cancel it.  I've finished my book and no longer need a subscription.  

[Megan]

Hi @Victoria210, let's jump right into this!

First thing to check is if you upgraded directly through Dropbox or iTunes/Google Play? Also, do you use an individual plan? 

In any case, if you're directly subscribed to Dropbox, feel free to have a look at this Help Center article, and let me know if you have any questions.

Thanks a bunch!

[suegaffield]

I cancelled my account last month and on the 11th of June this year, I was charged again.  removed is the number associated with the withdrawal.  Please reimburse my account the $19.99 and cancel my account.

[Megan]

Hi @suegaffield, let's jump right into this!

Have you tried to contact Dropbox Support directly for this?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Let me know more! 

[Victoria334]

Yes, I did that yesterday.   

Ticket #23864855: DB: Billing, payments, and subscription changes

[Megan]

Hey @Victoria210, thanks for that! 

I was able to locate your ticket number, and it seems that our agent has already replied back. Did you have a chance to review their email? 

[Victoria334]

I have not received an email replying to this

[Megan]

Have you checked your email address directly @Victoria210?

If so, have you also checked your spam/junk filter in case the email ended up there? 

[Victoria334]

Yes

[Walter]

In that case, may we reach out via email from our end so that we can have a further look internally at this point @Victoria210?

Let us know here and we'll use the email address that's linked to your profile here, on our Community.