I want to cancel my subscription. How can I achieve that?

[Victoria210]

I cannot find where I can cancel my subscription.  I am tired of going around and around.  I WANT TO CANCEL IT NOW.  I don't want to delete it, just cancel it.  I've finished my book and no longer need a subscription.  

[Victoria334]

Yes, please.

[Hannah]

Hey @Victoria334, I just sent you an email, so we'll continue there.

[Victoria334]

Still no email.   I am now forced to contact my bank and have them block any future charges.  I don't know what else to do. 

[Walter]

Sorry to hear you're still having issues with this @Victoria210 

Could you try signing into the Dropbox account that's associated with your Community profile and then visit the support page? 

If you scroll down the page you should see a section with your support ticket. 

[bobrfire]

need someone to cancel my subcription

[Nancy]

@bobrfire, can you share a few details on your subscription? What platform did you use to upgrade for example (the Dropbox website or iTunes/Google Play)? 

Are you able to access the Dropbox account that’s been upgraded?

[Moonbillenboon]

I want to cancel my Dropbox plus account. Where can i find the chatbot or an emailadress so in can get in contact with Dropbox?

[Rich]

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@Moonbillenboon wrote:
I want to cancel my Dropbox plus account.

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You should be able to cancel your subscription yourself by following these steps, or these if purchased on a mobile device.

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@Moonbillenboon wrote:
Where can i find the chatbot or an emailadress so in can get in contact with Dropbox?

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If you need assistance cancelling your account, you need to open a ticket with Support.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues