Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
@Memocubillas10 wrote:
Stop telling me go to Google play and do it there because the transaction from this aren't even shown in my Google account but it still charging me monthly through it.
If you started your subscription through Google and are continuing to be changed through the Google Play store, then only Google will be able to assist you. Dropbox does not have access to any charges or billing information when the subscription originated through Google. You'll likely need to contact Google directly for assistance.
Hey @Memocubillas10, sorry to see you're having trouble cancelling your subscription.
Can we send you an email, so we can look into this internally?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!