I've sent a letter to Dropbox to cancel my subscription, but I'm still being billed.

[SouthernPearl87]

For over a year, I have tried to cancel the subscription of a former colleague who had my credit card on file for their individual account.  Unfortunately, their work email account has been closed, so we can't access their Dropbox and email accounts. As noted on Dropbox's website, I completed a Dropbox template letter and mailed it to their CA location noted on the form in September 2023. No response or confirmation of receipt. I was just charged again this year. I mailed another Dropbox template letter last week (this time with tracking). How can I confirm that they are processing this request? How long does it take? @dropbox @DBXCommunity 

[Rich]

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@SouthernPearl87 wrote:

I was just charged again this year.

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You can just contact Support directly and they'll cancel the subscription for you.

To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

Where is asks for the Email address associated with the account, make sure you enter your email address (or one you have access to), so you can receive replies to the ticket. Further down the form in the Other details section you can enter the email address that was associated with the Dropbox account.