I upgraded to Essentials and paid, but Dropbox still shows I have 2GB of space.

[BID St Andrews]

Hi I upgraded from Basic to Essentials, the billing has gone through and showing in my subscriptions, but the plan is still on Basic showing 2GB of Storage. I have logged out and back in and nothing has changed and if I click upgraded it's giving me the option of upgrading to essentials. 

[Nancy]

Welcome to the Community, @BID St Andrews! 

Can you send me a screenshot of what you see on this page to look into this further? 

Let me know when you’re ready.

[BID St Andrews]

Hi Nancy,

Please find attached the image  thank you

 

[Megan]

That is indeed a bit odd @BID St Andrews. 

Do you have the option to contact Support by any chance? I'm asking since they have more visibility & extra tools on their end. 

If you don't have the option to do this, don't worry I can open a ticket on my end for you.

[BID St Andrews]

I have looked all over the page for the contact option for support. I did get a chatbot and then was disconnected and couldn't get back on with them. if you could open a ticket that would be really helpful. thanks again for your help

[Megan]

Sure thing @BID St Andrews!

I just opened up a ticket on my end for you, I'll see you there!