I upgraded the wrong account when trying to get more space to recover files

[ralphiedee]

I have two Dropbox accounts, one is for local and the other is for a Pioneer Rekordbox account which has a lot of files.

First, I mistakenly deleted all the files on the Rekordbox account and need to retrieve them.

That account email is [Removed as per Community Guidelines]

I have been painstakingly restoring the files manually which is taking me hours upon hours to do, then I find there is a way to retrieve. 

While I'm in the middle of retrieveing these files I kept getting messages that my Dropbox is full and I finally upgraded but I upgraded the WRONG account. 

that account is [Removed as per Community Guidelines]. which is a smaller account and no way near it's capacity

I just figured out as I logged in to the dagwaremedia account I still have the message to upgrade. Can I switch the upgrade to this account and THEN try to recover my files?

[ralphiedee]

Distraction is a killer, I went to delete doubles of music files that were cluttering my computer and I mistakenly deleted mostly all the files that were on my Dropbox account not my physical computer. For the last 5 days I'm painstakingly re populating   all the music files I deleted ( I use Rekordbox that syncs with Dropbox) I'm just taking a break as I have least 10 hours doing this so far. Is there a way to retrieve deleted files from my dropbox account instead of doing it this way?

AND

How can I store files on the dropbox servers and at the same time store locally, as I see only a MOVE command not a copy.

??

RD

[Mark]

In terms of restore have you looked at https://help.dropbox.com/delete-restore ?

Regarding the copy / move thing that's controlled by the OS and it is usually move because Dropbox is just a folder like any other on your computer. So, it defaults to whatever the computer is set to do. There isn't a way to change this for Dropbox

[ralphiedee]

 so I would have to copy all files loaded on dropbox and save locally just in case , I got that. BUT can I retrieve erased files from my dropbox account?

[Mark]

Dont forget Dropbox is locally (at least if you have set the files available offline) - it is a folder like every other. 

And you can erase deleted files, yes, with the link I already gave. 

[Jay]

Hi @ralphiedee, thanks for contacting us.

Currently, it isn't possible to switch a paid upgrade to another Dropbox account, as the payment is associated with a specific account. 

If you wish, you can try to claim a refund on the paid account, while logged into that paid account, and contacting the support team directly for assistance.

Keep me updated with any progress.

[ralphiedee]

o worries i'll keep the paid account where it is and just upgrade the one I need more room on, I logged into that account and dont see the files I'm looking for, should I upgrade ad then go thru deleted files instructions? 

[Jay]

That's correct, however, it might be easier to simply use Dropbox Rewind on the account, which is available after you upgrade, so you can rollback entire folders if need be.

[ralphiedee]

Since I'm 75% of the way thru finding the original files manually manually I will use Dropbox Rewind if this happens again.

thx

R