I upgraded my account but it still shows as Basic

[Tony84]

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help

[Elijah12]

Hello, I purchased an annual subscription for a plus account, but it’s not showing up in the app. My account remains basic, even though my bank account is showing that the $130 went through. I tried to restore purchases, signing in and out, and deleting the app. Is there anyway to fix this? Reading from a couple articles shows that this problem has been going on for a couple months for a lot of people. Has anybody found an applicable solution to this?

[Hannah]

Hey @Lola136, do you mean that you upgraded the wrong account?

Or did you just use the wrong email, when you created the account?

If the latter, you can simply change the email address of your account by following the steps in this article.

As for you @Elijah12, I'm sorry to see you're having trouble upgrading your account.

Can we send you an email, so we can investigate further?

[Lola136]

Thank you for your response Hannah. I updated the wrong account - it should be [email addresses removed per the Community's Guidelines]

What can I do?

[Hannah]

Thanks for the update here.

So, there are two ways you can now go about this.

You can login to the account that is currently a free one and change the email to a third email address you have access to.

This will free up the email address of the free account, so you can use it for the account that's currently the paid one.

Otherwise, you can login to the paid account, chat in with our support team, let them know what happened and they should also be able to help you.

Let me know if you have any questions.

[Lola136]

I upgraded the wrong dropbox account - can I merge both accounts?

[Jay]

Hi @Lola136, currently it isn't possible to merge personal Dropbox accounts, only for two Dropbox Business teams.

[rmousa]

Hi!

I upgraded to Plus (monthly) in my webbrowser and paid with iDeal. In my bank account I can see that the money is transferred. However, my dropbox is not updated to Plus and is still saying my storage is full and I need to upgrade. I also didn't receive an invoice or receipt or an email about this. 

What to do?

[Rich]

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@rmousa wrote:

I upgraded to Plus (monthly) in my webbrowser and paid with iDeal. ... However, my dropbox is not updated to Plus ...

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You likely need to wait a bit for the transaction to clear/finish processing. iDeal may have deducted the funds, but Dropbox might not have received them yet.

[SULALDE]

Hello, I have bought 2 TB space yesterday. But, now, I am asked to increase my plan 2TB and shows that I have only 2GB. How does it happen? 

[Hannah]

Hey @SULALDE, thanks for posting today.

Is it possible that you've upgraded a different account than the one you were planning to?

And did you upgrade through our website of through the Dropbox app on your phone?

If you upgraded through our website with your credit/debit card, you can use our lookup tool, to locate the email address of the upgraded account.

Keep me posted.