I upgraded my account but it still shows as Basic

[Tony84]

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help

[Jen18]

Hi, Please help!

I started with a basic plan, then upgraded to Plus for more space. The payment came out of my account but I am still on the basic plan. Not sure what to do because I can't access a live chat or get help directly from dropbox without access to my paid for subscription. There is also no payment or billing activity under my account eeek. Does anyone know how to rectify this or help with a way i can contact someone?
Many thanks in advance

[Megan]

Hi @Jen18, thanks for posting here today! 

Did you upgrade your account directly through our website or from the app on your phone? If the latter, was the payment made through iTunes or Google Play?

Also, can you please clarify if you have two Dropbox accounts linked to two different emails? 
 

Keep me posted! 

[Amornrat]

I have exactly the same problem. I lost 119.88€ today. Is Dropbox yearly subscription scammer?
Poor you poor me!

[Araye77]

It’s absolutely ridiculous that Ive been paying $11.99/monthly for the last 2 years, to which when I log in Im only getting access to 2GB.
As my account isn’t showing that I’m paying for the premium plan, Im unable to talk to any dropbox customer service person.

This is so frustrating. Does anyone have any suggestions as to how to reach drop box customer service?

[Rich]

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@Araye77 wrote:
It’s absolutely ridiculous that Ive been paying $11.99/monthly for the last 2 years, to which when I log in Im only getting access to 2GB.

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Are you sure you're signing in to the correct account? Use the credit card charge lookup tool to identify the account you're being charged for and make sure that's the account you're signing in to.

[Variable463]

I have paid for Dropbox plus and have proof of payment, yet have not received the upgrade?

[Hannah]

Sorry to hear about this, @Variable463.

How did you upgrade your account? Directly through our website or the Dropbox app on your mobile device?

[Variable463]

Directly through your website

[Hannah]

Thanks for the update here, @Variable463!

Was the payment made through a credit card or PayPal?

If the former, can you use our payment lookup tool, to see the email address associated with the payment?

Is it the same as the one you see here?

[Variable463]

Hi there,

The payment was made through PayPal