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I upgraded, but can't see this reflected yet.

I upgraded, but can't see this reflected yet.

HW24
New member | Level 2
July

Hi, can anyone please advise how long it takes for the upgrade to a subscription to take effect in the account. I have paid for the upgrade, but it isn't appearing. 

ta

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Megan
Dropbox Staff
July

Hi @HW24, welcome to our Community!

 

Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes?

 

If you have the transaction ID that is linked to your charge, you can also take a look here just to make sure the upgrade has been processed to the correct Dropbox account. 

 

Keep me posted for any updates! 

Megan
Community Moderator @ Dropbox
dropbox.com/support


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