I paid for an upgrade, but the space hasn't been added to my account

[Tburch22]

Hello everyone, i have paid to upgrade my account storage, I have the receipt and bank records to prove it. Yet no storage has been added to my account. I have tried every form of communication available to get ahold of dropbox, even contacting the sales team, but to no avail. How do i contact a REAL person, to get my account working as now nothing will sync.

[Hannah]

Hey @Tburch22, thanks for letting us know about this.

Can you send us a screenshot of what you see in the plan tab of your account settings?

How did you upgrade your account? Directly through our website or through the mobile app (billed through iTunes/Google Play)?

Thanks.

[Tburch22]

There is nothing allowing me to attached photos to this reply. Is there an email I can contact?

[Hannah]

Hey @Tburch22, if you're on your phone, make sure to request the desktop version of the forum.

You should then be able to see a camera icon above the reply box after tapping on the 'reply' button, that will allow you to attach a screenshot.