Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hello everyone, i have paid to upgrade my account storage, I have the receipt and bank records to prove it. Yet no storage has been added to my account. I have tried every form of communication available to get ahold of dropbox, even contacting the sales team, but to no avail. How do i contact a REAL person, to get my account working as now nothing will sync.
Hey @Tburch22, thanks for letting us know about this.
Can you send us a screenshot of what you see in the plan tab of your account settings?
How did you upgrade your account? Directly through our website or through the mobile app (billed through iTunes/Google Play)?
Thanks.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Tburch22, if you're on your phone, make sure to request the desktop version of the forum.
You should then be able to see a camera icon above the reply box after tapping on the 'reply' button, that will allow you to attach a screenshot.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!