I need to remove my credit card from my account

[Zeplyyy]

My plan has ended, and I declined it! I don't want to use it anymore, and I want to remove my bank card from the account! Please help how to do that? It's the first time among hundreds of products I don't see this option! It's a weird UX.  Thanks

[Jay]

Hi @Zeplyyy, thanks for bringing this to our attention.

Just to check, when you say your plan has ended, do you mean a trial, or a subscription?

What plan do you see on this page?

This will help me to assist further!

[Melita2024]

Dear Dropbox Support,

I would like to remove my card from my account billing information. I have just cancelled my free trial as I no longer need to use the product, but I cannot see the option to remove the card I linked to my account.

Any assistance you can provide would be much appreciated. 

Many thanks,

Melita 

[Hannah]

Hey @Melita2024, thanks for posting to our Community!

Can you please confirm that your free trial is cancelled and your account is back to the Basic free version?

What do you see in your plan page here?

Let me know.

[Melita2024]

Hi Hannah,

It says 'Dropbox Basic - Free' under my subscriptions page.

Thanks,

Melita 

[Hannah]

Thanks for checking, @Melita2024.

Would you mind checking one more thing?

Login to your account from a different browser or a private browsing window and go to the billing page; do you still see your billing info there?

[Melita2024]

I see the same thing - DropBox Basic Free version 

[Hannah]

And in your billing page, you still see your card info, is that right, Melita?

[Melita2024]

Yes I see my card info but there is no option to delete it - can you do this for me? 

[Hannah]

Can we send you an email, Melita, so we can investigate this further?